Is your company located in the greater Richmond Virginia area? Are you looking for as needed information technology consultants to take care of all of your I.T. requirements so you personally don't have to? If so then please call us!

The purpose of this site is to provide as needed information technology consultants to businesses with 3-50 employees located in the greater Richmond Virginia metropolitan area.

To request I.T. help please call 804-920-2994 with the following information:

• Your name and company name.

• Your phone number and location.

• Briefly describe what help is needed.

Your request will be processed as outlined in the support policy section of this site.

Ideally your company will set up a relationship with RichmondComputerHelp.com before major emergency issues need to be addressed. Feel free to call us at any time to discuss if RichmondComputerHelp.com would be a good fit with your company. If your company has 3-50 employees (and 3-50 computers!) with no dedicated I.T. staff then our guess is YES we can help you!

It's our opinion that if your company has 50+ employees then you should have at least one full time I.T. employee. If you need help finding this employee we can help with that too!

RichmondComputerHelp.com is an electronic brochure for a group of well rounded independent Richmond based technology consultants. Of course we each have our own strengths and weaknesses. Collectively we make an impressive I.T. team that has years of experience supporting small and medium size businesses. All of the independent consultants associated with this site have 5+ years of professional experience in Information Technology support. No newbies here! Actually in one way or another all of us are lifetime computer people. We love technology!

The I.T. support this site offers was created from many years of team oriented executive I.T. support with a Richmond based Fortune 200 corporation. Scott Kaefer, the owner and lead consultant at RichmondComputerHelp.com, dreamed of expanding his I.T. support to local Richmond businesses. Part of this desire stems from Scott growing up in a family owned business. In 2003 Scott left his enterprise I.T. position downtown and started RichmondComputerHelp.com. Over the years a handful of independent I.T. consultants have partnered up to make RichmondComputerHelp.com what it is today.

Our technology services are ideal for companies in the greater Richmond area that do not have in house I.T. support or are just too busy and need additional help! Borrowing the motto of one of our health care clients:

At RichmondComputerHelp.com we love and embrace this statement! We too offer service beyond comparison with a 100% satisfaction guaranteed! Yes that's right - if you are not 100% satisfied with our I.T. consulting services you are not required to pay!

Generally the projects that RichmondComputerHelp.com consultants work on last anywhere from 1 day to many years with daily, weekly, monthly, or quarterly ongoing support after the project is completed. These projects can be as simple as a network installation or as extensive as complete on going I.T. support for your company.

References are available.

RichmondComputerHelp.com provides I.T. support for businesses with 3-50 employees. We do not offer residential computer support.

Browse the column on the right for a partial listing of technology services that this site offers.

1. RichmondComputerHelp.com supports businesses with 3-50 employees. We do not offer residential computer support services.

2. Response time - All service request voicemails will be returned within 1 business day. Generally this response time is less (within 4 hours) though the stated policy is 1 business day. Our emergency response time is 4 normal business operating hours or less for existing customers.

3. New customers of RichmondComputerHelp.com must fill out a new client application and agreement form before the first service request is performed. We only guarantee emergency support services to our customers who have a support agreement on record.

4. Hourly service rates apply. Minimum 1 billed labor hour per onsite service request or minimum 15 minutes billed per phone/email support request.

5. Not all services need to be performed on site. After the initial I.T. network consultation many services can be performed remotely.

6. All customers must have a high speed Internet connection. If your office doesn't have one now we can assist you with getting a high speed connection installed during the initial consultation.

7. Traveling up to 20 miles or minutes (whichever comes first) from the center of our support map is included with each normally scheduled service visit. This does not apply to emergency visits.

8. All services performed by RichmondComputerHelp.com are "best effort" and "first come first serve" with a 100% satisfaction guarantee for each service request.

Normal business hours are 8am to 7pm Monday - Friday. After hours services are available since I.T. requirements are generally 24/7/365. All services are provided on a first-come-first-serve basis with two exceptions. 1) Emergency trouble calls. 2) Pre-scheduled monthly maintenence appointments.

Generally our services are limited to the Greater Richmond area. The center-of-support address listed below is used to graphically show the center of our support area. For each normal service visit there is no travel charge if your business is located within 20 minutes or miles (whichever comes first) of this address. This does not apply to emergency support.

Our center-of-support address also happens to be the office of one of our favorite clients - Elevator Components Company USA. Check 'em out!