Is your company located in the greater Richmond Virginia area? Are you looking for as-needed information technology support? The purpose of this site is to provide computer technology consulting services to businesses with 3-50 employees located in the greater Richmond Virginia metropolitan area.

To request help please call 804-920-2994 with the following information:

• Your name and company name.
• Your phone number and best time to be reached.
• Briefly describe what help is needed.

Your request will be processed as outlined in the policies section of this site.

This website is an "eBrochure" for an elite group of Richmond-based technology specialists. Scott Kaefer is the site owner and independent lead technican of RichmondComputerHelp.com. All of the independent technicians associated with this site each have 5+ years of experience in Information Technology. No newbies here!

The technology support this site offers was developed from many years of team-oriented executive support with a Richmond-based Fortune 50 corporation. Now our group of specialists offer the same level of I.T. support to small and medium sized businesses in Virginia! Our technology services are ideal for companies in the greater Richmond area that do not have in-house I.T. support or are just too busy and need additional help!

Generally the projects that RichmondComputerHelp.com technicians work on last anywhere from 1 week to many years with quarterly scheduled support after the project is completed. These projects can be as simple as a network installation or as extensive as complete on-going I.T. support for your company.

Technology support in the greater Richmond Va area! Browse the column on the right for a partial listing of services that this site offers.

RichmondComputerHelp.com provides I.T. support for businesses with 3-50 employees.

New clients are assigned an independent technology specialist that is closely matched to the project that needs completion. Frequently Scott Kaefer will be the technician completing the work. In some cases Scott will assign the project to another authorized RichmondComputerHelp.com technician. All technicans associated with RichmondComputerHelp.com have 5+ years of experience. References are available.

1. RichmondComputerHelp.com supports businesses with 3-50 employees.

2. Response time - All service request voicemails will be returned within 1 business day. Generally this response time is less (within 4 hours) though the stated policy is 1 business day. Our emergency response time is 4 normal business operating hours or less for existing customers.

3. New customers of RichmondComputerHelp.com must fill out a new client application and agreement form before the first service request is performed. We only guarantee emergency support services to our customers who have a support agreement on record.

4. Hourly service rates apply. Minimum 1 billed labor hour per onsite service request or minimum 15 minutes billed per phone/email support request.

5. Not all services need to be performed on site. After the initial I.T. network consultation many services can be performed remotely.

6. All customers must have a high speed Internet connection. If your office doesn't have one now we can assist you with getting a high speed connection installed during the initial consultation.

7. Traveling one way up to 20 miles or minutes (whichever comes first) from the center of our support map is included with each service visit.

8. All services performed by RichmondComputerHelp.com are "best effort" and "first come first serve" with a 100% satisfaction guarantee for each service request.

Of course! RichmondComputerHelp.com services all brands and types of computers and related equipment. Dell, Gateway, Apple, IBM, Compaq, Toshiba, eMachines, MPC, private labels, and more. Don't forget about printers, scanners, pda devices, digital cameras, removable media devices, portable mp3 players, cell phones, video recorders, surveillance cameras, portable storage and more!

Normal business hours are 9am to 7pm Monday - Friday. All services are provided on a first-come-first-serve basis with two exceptions. 1) Emergency trouble calls. 2) Pre-scheduled monthly maintenence appointments.

Generally our services are limited to the Greater Richmond area. The center-of-support address listed below is used to graphically show the center of our support area. For each service visit there is no travelling charge if your business is located within 20 minutes or miles (whichever comes first) of this address. We do provide services outside of our normal coverage area but an additional traveling fee will be applied.

Our center-of-support address also happens to be the office of one of our favorite clients - Elevator Components Company USA. Check 'em out!